This would allow for the ability to interact with the knowledgebase via Google Chat.
Specifically it would allow:
- Asking questions
- Assigning new questions to others if they do not exist
- Finding pages
- Creating pages
Being able to interact with the knowledgebase without leaving the chat app avoids the context switch of opening a separate application.
It’s also a place where questions are asked and information is sought or created.
Being able to query the knowledgebase, create pages and assign questions to others via the chat would benefit all team members.